Recent Items

Service agents often do not have access to the internet and this may prevent TEAMATE from uploading session logs to TEAMS-RDS server at the end of a troubleshooting session.  To work around this problem, TEAMATE can be configured to automatically email sessions logs at the end of a tr

User Groups in TEAMS-RDS allows selective access of systems to users as part of Model entitlement. Model entitlement restricts users to troubleshoot only systems that they are entitled to, based on the group that the user belongs to, and the group that the system is assigned to. A use

Users with role ‘SystemAdmin’ (admin) can enable the extracted models license via Synchronization Options -> Model Update Configuration. There a soft and hard expiration date can be configured. Upon subsequent model sync’s in TEAMATE, the license is downloaded and