Diagnosis is the process of determining the system health from observed effects. Typically, over 50% of the cases, the corrective action can be diagnosed unambiguously by reasoning on the presence and absence of error codes. For those cases, troubleshooting can be completely eliminate
Most service organizations do not make optimal use of available information to diagnose the problem. For example, presence of multiple error codes can actually help narrow down the set of possible suspects, but trying to document all such combinations is nearly impossible due to its c
Guided troubleshooting is an optimized set of steps dynamically generated by the reasoner that the Service Agent follows to identify, correct and resolve a reported problem. This can begin by querying the operator of the system and continue with the field service agent. By querying th
