Most service organizations do not make optimal use of available information to diagnose the problem. For example, presence of multiple error codes can actually help narrow down the set of possible suspects, but trying to document all such combinations is nearly impossible due to its c
Guided troubleshooting is an optimized set of steps dynamically generated by the reasoner that the Service Agent follows to identify, correct and resolve a reported problem. This can begin by querying the operator of the system and continue with the field service agent. By querying th
A malfunction in a systems (the cause) will generate one or more manifestations (the effects). The reasoner is an algorithm that uses the many-to-many relationship between causes and effects (as captured in a TEAMS model) to identify the root cause(s) that best fits the observed effec
