In order to generate the PDF diagnostic tree, Microsoft .NET Framework 4.5 32-bit must be installed on your computer. If it;s not installed, it is available by Microsoft at http://www.microsoft.com/en-us/download/details.aspx?id=30653.
There are two scenarios in which TEAMS-RDS may send a Pack-N-Go job to remote technician. The first is the ability for any “Remote Technician” user to take their current session off-line. The second scenario involves a “Call Center Agent” user passing on the
Before starting your TEAMS-RT client application, the model must be mapped to a system instance in TEAMS-RDS. Follow the steps below to setup the instance in TEAMS-RDS: Export the model from TEAMS-Designer to TEAMS-RDS. Log in using a “Supervisor” user. Go to Create/Dele
