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By default a test is assigned two outcomes, a pass outcome and a fail outcome.  To add further outcomes to a test, select the Functions tab in the test-point properties panel.  Click on the Edit button that is next to the Outcome Name drop-down list.  A dialog with a list of outcomes

Case Based or Knowledge based solutions require some form of history or prior service knowledge as they try to retrieve “best known solutions”. However, these are solutions that are known best (because they were documented by service agents or experts) but are not necessar

To update a system’s revision: Log in using a user with the “supervisor” role assigned. Select Create/Delete Systems from the left menu. Select the system under the System column. The system’s properties will be displayed. Select the new revision from the Model