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Several components of the TEAMS system are designed to run in standalone mode without any network connection. TEAMS-RT is an embedded reasoner that can run directly on the instruments on-board computer. Running on a laptop or mobile device, both the TEAMATE and PackNGo applications ar

This is a proactive strategy that empowers service agents to identify problems up front, at the lowest cost level. Once understood, support personnel can then dispatch an asset or an on-service agent with the correct skills, material, knowledge, and tools to resolve the issue. This ap

The place to start is by looking at each instrument and defining the optimum service strategy for that particular unit. Then review your cost structure and get a complete understanding of the type of common problems you’re experiencing, the level at which they can be solved, and the n