Customer deactivation and reactivation of licenses are supported for Windows versions of software for TEAMS version 12.1.3 (released April 2014) and later, provided the original software was activated online. Simply deactivate the license from the pull down menu in the original computer, uninstall the software, and install and reactivate the original license on the new computer.
All others need to contact QSI support and pay a per-incident support fee ($500 for up to 5 licenses). Specifically, if your license was activated over phone or if you software is older than 12.1.3, you need to obtain a deactivation code (to free up the license from the old computer), and a new license code for the new computer.
In addition, if the original computer is no longer available for deactivation, you must submit a formal request on a company letterhead signed by an officer of the company for issue of a new license without the necessary deactivation. (See My hard drive crashed or I re-installed my OS. How can I get a new license? for more information.)
We strongly encourage our customers to maintain current software support (ME&S), as this covers such license transfers and provides updates and upgrades to newer versions of the software.
