Sorry about your hard disk crash or for being forced to reinstall the OS by circumstances. If it is the latter, and if you still have the chance to deactivate please do so by following the “How may I transfer my license from one computer to another one?“.
Otherwise, and if your hard disk crashed and you did not get a chance to deactivate the old license, we need a letter from your company on its letterhead, with the details of the license for the crashed hard disk, with assurance that this license will not be put into service, and requesting a new license. The details to be included are:
- QSI Product you are using,
- version, License ID you used to activate,
- user login name, user first name, user last name,
- old host name and new host name (if changed).
QSI support team will then have to manually deactivate the old license and free up an activation. There may be a fee associated with this service if you do not have a current support contract (ME&S).
