Guided Troubleshooting Demo

The demonstrations on this page give untrained users (acting here in the role of Service Agents) access to two different live troubleshooting simulations running on a TEAMS Remote Diagnostic Server (RDS).

 TEAMS-RDS Demonstration System

The first diagnostic session, labeled below as “Rocket Engine”, is designed to guide Service Agents or technicians through the process of troubleshooting a Rocket Propulsion System. The second session, labeled “Focus System”, guides Service Agents through the process of troubleshooting a complex electro-mechanical Imaging System. Although some training is required to use TEAMS-RDS to its full potential, these two demonstrations will give users a better understanding of the Guided Troubleshooting process and the diagnostic power and ease-of-use of TEAMS.

To get started with your Live Demo, simply click on the “Demo” button below for the Rocket Engine system. As TEAMS-RDS is a full multilingual diagnostic system, we have included Chinese, Korean, and Japanese versions of the demonstration as well.

System	English	Chinese (中文)	Korean (한국어)	Japanese (日本語)
Rocket Engine
Focus System

Sample Troubleshooting Sequence for a Rocket Engine

The following workflow is provided for illustration purposes only. For your first pass through the system (in your role as the Service Agent), we suggest following the sequence below. For subsequent passes, you can make your own selections and navigation decisions.

1. Identify Symptom page
   1. Under “Symptom Description”, check off the first row “Onboard diagnostics have determined that MFV has a sheared shaft and is not opening fully.”
   2. To get more detail on a specific Troubleshooting step, click on the “?Details” button.
   3. Click the Troubleshoot button to continue
   4. New page – Click here to continue
2. Symptom Details page
   1. Message “Onboard diagnostics have determined that MFV has a sheared shaft and is not opening fully.”
   2. Click “Troubleshoot Symptom” button (upper right)
3. Change Resource Status page
   1. Presents you with a list of optional tools and resources needed to finish troubleshooting
   2. Check that all Optional Resources are Available, then continue
4. Perform Test page
   1. Inspect the Main Fuel valve housing for any visible signs of damage. Inspect the actuating shaft for any signs of damage or free play.
   2. Respond “Yes” to the question at the top “Were any discrepancies noted?” This indicates that the problem is unresolved.
   3. TEAMS-RDS indicates that the “Main Fuel Valve” is the most likely cause.
   4. Click on the MFVInspection icon to bring up a photo of the Main Fuel Valve
   5. Under “Test Outcome”, click “No” to acknowledge the valve as the problem
   6. New page – Click here to continue
5. Corrective Action page
   1. Remove/replace Main Fuel Valve (MFV) as per procedure OMI V5E22.
   2. Click to acknowledge all warnings, cautions and notes before proceeding
   3. In upper right corner, click “Done” to finish
   4. Note: This page includes Caution, Notes, Warning, Diagrams, Drawings, Procedures
6. Feedback Form
   1. Fill in the Symptoms, Causes, Resolution areas on the form, the Rate the solution.
   2. Click “Yes” to the question “Did this troubleshooting session guide you to the correct solution?
   3. Your Guided Troubleshooting demonstration has completed.
   4. Note: On a real system, your troubleshooting responses would be recorded and logged to improve the model and for inclusion in analysis reports.

Browser Requirements: The TEAMS-RDS 13+ system requires Microsoft Edge, Safari or Google Chrome browser. Default browsers distributed with recent versions of Windows and iOS/Android operating systems are supported.